On your second reservation we have confirmed the suite night award. On your first reservation we have declined your request as we do not have the availability. Hotel: “So we have checked the case and it is as follows. I just wanted to confirm that this is correctly blocked, because I don’t see it reflected in the app? Thanks!” Me: “I had confirmed an upgrade with a Bonvoy suite night award. I assumed this was some sort of a glitch, and messaged the hotel through the Marriott Bonvoy app. Instead the reservation just showed a standard room. While I didn’t do so (since it’s kind of useless), I did review my reservation, and noticed that for the first two nights I was no longer blocked in the suite that I had confirmed. Since I’m supposed to check-in tomorrow, I received a prompt through the Marriott Bonvoy app asking me to check-in online. The hotel claims it can’t honor the upgrade Frankly if I hadn’t gotten the suite upgrade that way, I would have probably reworked the stay, since I’m not interested in moving rooms on such a short stay. I was able to confirm exactly the suite I wanted. Suite upgrade awards were confirmed in advance for all four nights (on both reservations), and I received email confirmations for this. I have an upcoming four night Marriott-family hotel stay, which was booked as two reservations of two nights each.

Well, at least that’s how it’s supposed to work. The beauty of these upgrades is that they’re confirmed - it takes the guessing game out of getting upgraded, and you don’t have to arrive at check-in wondering what kind of a room you’ll get. Members can request the type of suite that they want (from a pre-selected list), and then the upgrade can be confirmed (or denied) prior to check-in. One of the nice perks of the Bonvoy program is that if you pass 50 or 75 elite nights in a calendar year you can select Choice Benefits, and the most popular option there is suite night awards.Įach Marriott Bonvoy suite night award can be used to confirm a suite upgrade up to five days before check-in. Marriott Bonvoy Platinum members and above receive unlimited suite upgrades subject to availability at the time of check-in. I confirmed a Marriott Bonvoy suite upgrade

The hotel claims it can’t honor the upgrade.I confirmed a Marriott Bonvoy suite upgrade.

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